Privacy Policy
What this policy covers
Effective date: July 29, 2026
This policy explains what personal information Alaskan King Crab Direct ("we", "us", "our") collects on alaskankingcrabdirect.com, why we collect it, who it goes to, how long we keep it, and what you can ask us to do about it. It covers this website and the reservations placed through it.
We are based in Los Angeles, California, and we sell wild Alaskan king crab legs direct to customers. This policy is written to meet the California Online Privacy Protection Act (California Business and Professions Code sections 22575 through 22579).
The short version
- We ask for the minimum we need to hold your crab and get it to you.
- This website takes no payment information at all. No card numbers, no bank details.
- We do not sell your personal information.
- The site runs Google Analytics 4, which sets cookies.
- You can ask us to show you, correct, or delete what we hold, at any time, for free.
Categories of personal information we collect
What you give us on the reservation form
The reservation form is the only place on this site where you hand us personal information. Submitting it is a reservation, not a completed purchase, and it charges you nothing. The form collects:
- Your name
- Your phone number
- Your email address
- Your city, state, and ZIP code
- The box size you want (2 lb, 5 lb, or 10 lb)
- Your fulfillment choice (pickup, local delivery, or frozen shipping)
- Anything you choose to write in the optional notes field
The notes field is free text and optional. Please keep sensitive information out of it. We only need what helps us fill your order.
What is collected automatically
This site runs Google Analytics 4 (measurement ID G-30PJ5N87FZ). It sets cookies in your browser and collects usage data such as:
- IP address, which Google uses to estimate a general location
- Device type, operating system, and browser
- Pages viewed, time on page, and what you clicked
- The site or search that referred you
That data tells us which pages actually help people order crab. We do not use it to build a profile of you by name.
What we do not collect here
- No payment information. No card numbers, no bank or account details. The website cannot take a payment.
- No accounts. There is no login, no password, and nothing to sign up for.
- No newsletter list. We do not currently run one.
- Nothing from children. We do not knowingly collect personal information from anyone under 13.
Why we collect it
We use what you give us to run your order, and for nothing unrelated to it:
- To confirm availability and hold your box
- To reach you by phone, text, or email about your reservation
- To confirm your pickup or delivery window, and any shipping cost that applies, before you pay anything
- To send you a secure payment link, usually within 24 hours of your reservation
- To arrange the handoff, whether that is pickup in Gardena or Costa Mesa, local delivery, a Northern California run, or a frozen shipment
- To sort out a problem with an order, including reviewing photos you send us about a damaged, incorrect, or thawed box
- To keep accurate business, tax, and accounting records
- To understand website usage in aggregate
Payments: nothing is charged on this site
After you reserve, we confirm availability, the pickup or delivery window, and any shipping cost. Then we send a secure payment link by text or email, usually within 24 hours. You enter payment details on the payment provider's own secure system, never on this website.
We do not see or store your full card number. We will never ask you to send card, bank, or account details in a plain email, a text message, or over the phone. If you get a message that looks like it is from us and asks for that, it is not from us.
Cookies, analytics, and tracking across sites
Google Analytics 4 is the analytics tool we use on this site. It relies on cookies and similar identifiers stored in your browser. Google is a third party, and Google may collect information about your online activity over time and across different websites when you use this site. That disclosure is required by California Business and Professions Code section 22575(b)(6), and we would rather say it plainly than bury it.
You have real ways to limit this:
- Install the Google Analytics opt-out browser add-on at https://tools.google.com/dlpage/gaoptout
- Block or delete cookies in your browser settings
- Read how Google handles data from sites that use its services at policies.google.com/technologies/partner-sites and in the Google Privacy Policy
Blocking analytics cookies does not stop you from placing a reservation. The form still works.
If we ever add another tracking, advertising, or chat tool to this site, we will update this policy and its effective date.
Do Not Track
Some browsers can send a "Do Not Track" signal. There is no agreed industry standard for how a website must answer that signal, and this site does not currently respond to it or change what it collects based on it. That is the honest answer, and California law requires us to give it.
What we can tell you is what we do not do. We do not sell personal information, and we do not use your reservation details for advertising. If you want to stop analytics collection, the browser add-on and cookie controls above are the reliable route.
Categories of third parties we share information with
We share only what is needed, only with the parties below, and only for the reasons already described:
- Web3Forms. Our reservation form is processed by Web3Forms, which delivers your submission to us by email. Your form data passes through their service on the way to our inbox.
- Our email and messaging providers. Your reservation arrives as an email, and we answer you by email or text, so those providers necessarily handle the message.
- Google. Through Google Analytics 4, for website usage data.
- A payment provider. When you decide to pay, the secure link takes you to a third-party payment provider. They handle your payment details. We do not.
- Shipping carriers. For orders that ship frozen, a carrier needs your name and delivery address to deliver the box.
- Legal and safety. If the law requires disclosure, or if we need to protect our rights or someone's safety, we may have to share information. We do not do this casually.
We do not sell your personal information. We do not rent it, trade it, or hand it to anyone for their own marketing. California's "Shine the Light" law (Civil Code section 1798.83) lets California residents ask what personal information a business shared with third parties for those third parties' direct marketing purposes. Our answer is none.
How long we keep your information
Your reservation reaches us as an email, so a copy of what you submitted lives in our email records. Here is how we treat it:
- Reservations that never become orders. Kept only as long as they are useful (for example, if you asked to be told when a Northern California run is scheduled), and deleted on request.
- Completed orders. Kept as long as we need them for accounting and tax records and for resolving any claim about the order.
- Analytics data. Kept according to the retention setting on our Google Analytics property. It is not stored under your name.
If you want your details out of our records, ask. We delete what we are not legally required to keep, and we tell you what we kept and why.
Your choices and your rights
The California Consumer Privacy Act applies to businesses above certain size thresholds. We are a small, new business and we do not currently meet them. We honor these requests anyway, because they are the right way to treat a customer:
- Access. Ask what personal information we hold about you and we will tell you.
- Correction. If your phone, email, address, or order details are wrong, tell us and we will fix them. This is also how you review and request changes to your information under CalOPPA.
- Deletion. Ask us to delete your information and we will, except for records we have to keep for tax and accounting purposes or that relate to an open order.
- No sale, nothing to opt out of. We do not sell or share your personal information for cross-context behavioral advertising, so there is no opt-out to click.
- No discrimination. Exercising any of these rights changes nothing about how we treat you. The price is $85 per pound flat, the same for everyone, whether or not you ask us to delete your data.
- Cancel a reservation. Nothing is charged until we confirm with you, so you can cancel before confirmation at no cost and with no explanation needed.
- Stop hearing from us. Tell us to stop contacting you and we stop.
How to make a request
Use the reservation form at https://alaskankingcrabdirect.com/#order and state what you want in the notes field. If you have already ordered, replying to the email or text on your order confirmation is faster, because that thread already carries the contact details for your order.
We need enough information to match you to your records, usually the name, email, and phone you used on the reservation. We do not charge for these requests, and we handle them as quickly as we reasonably can.
Children under 13
This site is meant for adults buying seafood. We do not knowingly collect personal information from children under 13, and the site has no accounts or features aimed at children. If you believe a child under 13 submitted information through our form, contact us and we will delete it.
Security
The website is served over HTTPS, and we take reasonable steps to protect the information we hold. We are not going to claim more than that. No website, email system, or storage method is perfectly secure, and we will not pretend otherwise.
The strongest protection here is structural: this site takes no payment data, so there is no card information sitting anywhere for someone to take.
Changes to this policy
If we change this policy, we post the updated version on this page and change the effective date at the top. Material changes (a new tracking tool, a new category of information, a new third party receiving your data) will be called out clearly on this page rather than slipped in quietly.
Because the site has no accounts and no mailing list, this page is how we announce changes. Check the effective date to see whether anything has changed since you last read it.
How to reach us
Being straight with you: the reservation form is currently the only contact channel published on this website. There is no published phone number or email address for Alaskan King Crab Direct yet.
- For any privacy question or request, use the form at https://alaskankingcrabdirect.com/#order and write what you need in the notes field.
- If you have already placed an order, use the contact details on your own order confirmation. That is the fastest way to reach the person handling your order.
When we publish a direct email address or phone number, it will appear here.
Governing law
Alaskan King Crab Direct operates from Los Angeles, California. This policy is governed by the laws of the State of California, without regard to its conflict of laws rules.
Effective date: July 29, 2026